Frequently Asked Questions

F.A.Q.

1. What should I do if a family member
     passes away at home?

   Call 8122-8622 or 8038-8968.  If a family
   member passes away at home with a
   medical history, we will arrange for a
   Doctor to be at your residence within 60
   to 90 minutes to issue a
   Death Certifacate. 
You will need to prepare the following:-     - Patient's NRIC     - Patient's Medical Records (if any)     - Patient's Medication 

2. What do I need to prepare while
     waiting for your team to arrive?
     You will need to prepare the following:-   - Photo of the deceased Hard / Soft copy
   - Best Clothing x 01 set, inner garments,
      shoes, socks, costume
      jewellery (if any),  dentures (if any)   - Extra sets of clothing if you wish to place
      them in the casket   - Death Certificate / Permit to Cremate (if
      available)
3. Where can I hold a Wake for my
    deceased family member?
     Wake can be held according to the
      family’s convenience, in either at a
     Funeral Parlour (please see our list of 
     affiliated parlours) or at HDB void deck or
    HDB multi-purpose hall or even at your
    own residence.   For HDB venues, you will 
     require to get intouch with your
     respective Town Council to make a
     booking (available 24 hrs) and you will
     be required to go in person with your
     NRIC and a copy of Death Certificate to
     make payments to the Town Council 
     (during office hours).
4. If cremation is opted, do I need to go to
    Mandai Crematorium to make a 
    payment? What about for burials?
    No. We will do it onbehalf of you and the
    fee of S$100.00 which is already included 
    in most of our packages.
     For burials, we will liaise on your behalf 
     with The National Environment Agency
     (‘NEA’), charges will be of an additional
     cost for burial and this payments are not
      included in our packages.  We will
      arrange our contactors, who will liaise
      with you directly on the arrangemets and
     also the setup of tomb and its designs.  

5.  If my family memeber is the Palliative 
     Care can I make pre-arrangments?
      Yes, this is definatly a great choice as it 
      will give you more time to do your 
      preparations. Reach us at our Hotline:
      8122-6122
 
6.  How do I arrange a Funeral without
      wake service (Straight Case) for my
      loved one?  
     Call us and we will arrange the funeral on
     the same day (if time permits)  If a death
     occurs before 1pm, we can arrange for
     the funeral to take place on the same day
     (cremation time will be after 7pm) or the
     next day morning depending on the slot
     availability at Mandai Crematorium.  

7.  How do I arrange for a Covid-19 
      Positive Case of my loved one?
      Contact us at 8122 6122 and we will 
      arrange the  Funeral Service to your
      preference of either a Straight Case or 
      with a Wake Service.
        